Which services did we provide for you?

	Striping (parking lot, warehouse, etc.)
	Parking Bumpers
	Traffic Signs
	Streetscape Solutions
	Sealcoating
	Game Court/ Logo Painting

How long have you used our services and maintained a business relationship with us?

	Never until now
	1 year
	2 years
	3 years
	Over 3 years

How satisfied were you with each of the following services?

		Very satisfied	Fairly satisfied	Somewhat unsatisfied	Very unsatisfied	N/A
	Striping (Parking lot, warehouse, etc.)
	Parking Bumpers
	Traffic Signs
	Streetscape Solutions
	Sealcoating
	Game Court/Logo Painting

How were the following characteristics?

			Very Bad			Very Good
	Quality		1	2	3	4	5
	Price		1	2	3	4	5
	Installation		1	2	3	4	5
	Follow-up on service		1	2	3	4	5

How much do you agree with these statements about the services that we provided?

			Not at aAll			Very Much
	Worth the price		1	2	3	4	5
	Competitively priced		1	2	3	4	5
	Does what it claims		1	2	3	4	5

How would you compare our services to other companies that provide the same?

	Much better
	Better
	About the same
	Worse
	Much worse

How helpful was the staff when you called the office?

	Very helpful
	Somewhat helpful
	Unhelpful
	Very unhelpful

How quickly did the estimator respond to your quote request?

	Very quickly
	Quickly
	Slowly
	Very slowly

How was your overall experience with the estimator?

	Very positive
	Positive
	Negative
	Very Negative

Why was your experience negative?

Will you use our services in the future?

	Yes
	Probably
	Probably not
	No

Why have you decided not to use our services in the future?

Will you recommend Otto's to people who need our services in the future?

	Yes
	Probably
	Probably not
	No